Frequently Asked Questions
Do you have a question? Here are the answers to our customers' most frequently asked questions. If you don't find what you're looking for, please contact us at vino@unavitadivino.ch.
ORDERS AND PAYMENTS
What payment methods do you accept?
We accept TWINT, Visa, Mastercard, PayPal, and bank transfer. All payments are protected by SSL encryption and PCI-DSS certification.
Can I pay with TWINT?
Yes, TWINT is one of our main payment methods. At checkout, select TWINT, scan the QR code with your smartphone's TWINT app, and confirm the payment. It's instant, secure, and commission-free.
Can I modify or cancel an order?
Yes, as long as the order has not been shipped. Contact us immediately by email at vino@unavitadivino.ch, indicating your order number.
Are orders subject to VAT?
The prices indicated already include Swiss VAT. There are no additional costs at checkout (except shipping costs, calculated automatically based on the number of bottles).
Will I receive an invoice?
Yes, you will automatically receive an invoice via email after order confirmation. The invoice includes all necessary tax data and is valid for company accounting.
SHIPPING
Where do you ship?
We ship throughout Switzerland: all 26 Cantons, including Liechtenstein. We do not ship abroad at the moment.
How much does shipping cost?
Up to 5 bottles CHF 12.00, from 6 to 12 bottles CHF 24.00, over 12 bottles CHF 36.00. Shipping is free for orders over CHF 400.00.
How long does my order take to arrive?
Orders are shipped within 1-2 business days of payment confirmation. Delivery typically takes 2-4 business days throughout Switzerland.
Can I pick up my order directly?
Yes, it is possible to pick up your order at the Wine Shop by prior telephone appointment. Pickup is free of charge.
PRODUCTS AND STORAGE
Are your wines original and traceable?
Yes, all our wines come directly from the producing wineries or certified importers. Each bottle has guaranteed traceability.
How to store wine after delivery?
Wine should be stored horizontally, in a cool place (10-15°C), dark, and with humidity around 70%. Avoid temperature fluctuations, vibrations, and direct light.
How long does a wine last in the cellar?
It depends on the type: young whites 1-3 years, rosés 1-2 years, ready-to-drink reds 2-5 years, great aged reds 10-30+ years, vintage Champagnes 10-20 years.
At what temperature should wine be served?
Sparkling wines: 6-8°C. Young whites: 8-10°C. Structured whites and rosés: 10-12°C. Light reds: 14-16°C. Structured reds: 16-18°C.
Do I need to decant wine?
Young and tannic red wines benefit from 30-60 minutes of decantation. Great mature reds (over 15 years old) require attention: it's better to open them at the moment.
What does organic or biodynamic mean?
Organic means cultivation without synthetic pesticides and fertilizers (EU certification). Biodynamic adds a holistic vision of the vineyard (Steiner, Demeter certification).
CONSULTANCY AND SOMMELIER
Do you offer personalized advice?
Yes. Contact us via email for advice on pairings, wine selection for special events, setting up private cellars, and corporate gifts. The service is free.
Do you organize tastings?
Yes, we organize guided tastings in the cellar and at home for private individuals and companies.
OTHER
Do you only sell to adults?
Yes. In accordance with Swiss law, we only sell wine to adults (18 years old). An identification document may be requested upon delivery.
Do you make corporate gifts?
Yes, we offer elegant gift packages with personalized cards and curated selections for companies. Contact us for quotes.
Do you also sell spirits and olive oil?
Yes, in addition to wines, we select artisan grappas, fine spirits, and high-quality Italian extra virgin olive oil.
